Money Back Guarantee Policy

At SPECTRALFORGE, we are committed to ensuring that our customers are completely satisfied with their purchases. Our Money Back Guarantee is our promise to you that we stand behind the quality of our products and services.

Eligibility

• All products purchased directly from SPECTRALFORGE are eligible for a refund within 30 days of the purchase date.
• Products must be returned in their original condition, including all packaging, documentation, and accessories.
• Refunds are not applicable to services or digital products that have been delivered or used.

How to Request a Refund

1. Contact our customer service team via email at support@spectralforge.lat with your order number and reason for return.
2. Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to proceed with your return.
3. Ship the product back to us using a traceable shipping method. Customers are responsible for return shipping costs unless the product is defective or incorrect.

Refund Processing

Once we receive your returned product and verify its eligibility, we will process your refund within 7-10 business days. Refunds will be credited back to the original method of payment.

Exceptions

Certain products may be exempt from our Money Back Guarantee due to their nature. These exceptions will be clearly indicated at the time of purchase. Examples include but are not limited to:

• Custom-made or personalized items
• Clearance or final sale items

We value your feedback and are dedicated to resolving any issues you may encounter. Please do not hesitate to reach out to our customer service team with any questions or concerns.